Residential property guarantees are insurance backed.
PVCu & ALUMINIUM windows and door frames (including Composite Doors) are guaranteed against any failure in welded joints and distortment in accordance with system suppliers recommendations for a period of not longer than 10 years from the above commencement date.
Glass sealed units are guaranteed for a period no longer than 10 years after the commencement date above for the failure of hermetical seals (i.e. misting between panes).
This guarantee does not cover for breakage of glass after the installation is complete.
Locking mechanisms and hinges and all metallic moving parts are guaranteed for 10 year subject to regular maintenance by customer. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
All building work of any description will be guaranteed for a period of 12 months from the commencement date in respect of workmanship.
Conservatory roofing sheets of any description are not guaranteed against abnormal climate changes which may cause the structure of materials used to breakdown in some way, also the guarantee does not cover against any penetration of insects, misting and mould growth between the chamber of the sheets. Any external trimmings are covered for 12 months under normal climate conditions.
Any minor imperfections of PVCu or glass are subject to suppliers recommendations, details of which are available upon request. Stained glass and leadwork are not guaranteed against fading or discolouration.
PVCu products (i.e. panels) used in any installation are the closest colour match available from our suppliers at the present time (i.e. it will not always be possible to have a perfect colour match).
Door panels are guaranteed for a period of 10 years against warpring and twisting.
Advice should be sought before attempting to attach fixtures and fittings to or around products supplied.
All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc., we will render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.
Any failure of materials under the terms of this guarantee will be repaired or replaced at Steve Franklin & Sons Co Ltd sole discretion.
All goods remain the property of Steve Franklin & Sons Co Ltd until payment has been received in full, and has cleared banking process.
Complaints Policy We always endeavor to provide the best service and products for our customers. However on rare occasions we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after completion of the works, please inspect thew work to ensure everything has been carried out to our usual high standards.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted
Trader we use Dispute Resolution Ombudsman for dispute resolution In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 456 6031